Frequently asked questions

Because your car stays with you.

No need to leave it overnight, no need to come back the next day, and no parking stress. SteerSafe is not a taxi or ride-hailing app: we don’t send you a car, we send a professional driver who drives you in your own.

No. Your car stays with you at all times. Your driver drives you, and your car, to your destination.

Yes, but on demand.

You get the experience of a chauffeur without hiring one full-time. Request a driver for right now, or schedule one ahead in the app.

If a driver is close by, they walk to you. Otherwise a SteerSafe transport driver drops them off at your pickup point.

Getting the driver to you is already included in the price you see before you confirm, and after your trip we collect the driver. There is nothing for you to arrange.

Usually a minute or two. Your driver meets you at your car, you share the PIN from your app, and you are on your way.

Yes. Schedule a driver in the app for any time at least 15 minutes ahead: after a dinner, a wedding or a long day. You can cancel a scheduled ride from the app.

Yes. Your trip is coordinated in real time from start to finish. You can follow your driver on the map as they come to you, and see your trip progress as you go.

You can ask your driver for extra stops. Because the final fare is based on the actual distance and time of the trip, the stops are simply part of your journey.

Since it’s your own car, your belongings stay with you.

Currently in selected areas of Amman, expanding soon: Abdoun, Sweifieh and Jabal Amman.

The app tells you whether your pickup point is covered before you request.

Your driver will handle the entire trip professionally. Your safety and comfort are the priority.

Yes. You are not driving, a licensed driver is operating your vehicle.

This makes it a responsible and safe alternative to driving under the influence.

You receive an estimate before the trip. Final pricing is based on the actual distance and time.

The estimate includes getting your driver to you, and taxes are included.

Only if the trip becomes longer than expected (traffic, route changes).

If it’s shorter, you pay less.

Then you pay nothing. No driver means no charge.

Yes. Cancelling is free while we look for a driver, and for a short grace period after a driver accepts.

After that a cancellation fee may apply, and a larger one once your driver has reached your car. The app always tells you whether a fee applies before you confirm the cancellation.

Pay in cash, or with a saved card where available. You choose before you confirm the request.

No, tipping is optional but always appreciated.

Independent, verified drivers who meet SteerSafe standards for professionalism and safety.

Yes, all drivers go through a screening process. Our team reviews each driver’s driving licence, national ID and criminal record certificate before their first trip.

Absolutely. Every driver must hold a valid driver’s license and meet SteerSafe’s verification requirements before being approved.

The app shows your driver before they arrive and gives you a verification PIN. Your trip only starts once you share that PIN with your driver at your car.

All drivers go through a verification and approval process.

Trips are coordinated and monitored to ensure a secure experience.

No. SteerSafe drivers no longer arrive by e-bike, so nothing is placed in your car.

Your driver walks to you if they are nearby, or a SteerSafe transport driver drops them off.

Vehicle insurance follows the car, not the driver.

However, we recommend checking your individual policy for specific terms.

SteerSafe operates with strict accountability procedures.

Support is available, and every trip is documented.

Support is available, and trips are monitored. Message our support team from the trip screen in the app, or contact us on WhatsApp.

No. Drivers are trained to be discreet, respectful, and professional at all times.

Not as a SteerSafe driver: you drive the customer’s car, and our transport drivers move you between jobs.

If you have your own car, you can join as a transport driver instead.

Yes. Hotels, lounges, and clubs can integrate SteerSafe as a guest service. So can restaurants, event venues, valet operators and companies.

You can delete your customer or driver account from inside the app, under Settings.